Conflict Resolution - Graphite HRM


Book my place

Conflict Resolution

Conflict occurs in every organisation, yet many people managers do not know how to handle it. Unresolved conflict often results in loss of productivity, the stifling of creativity and the creation of barriers to cooperation and collaboration. Most importantly, good conflict resolution ability equals good employee retention and engagement.


By equipping managers to effectively manage conflict, organisations will save significant time, energy and money. This highly interactive workshop will provide participants with a deeper understanding of conflict, providing practical tools to identify, manage and resolve conflict at an early stage and handle difficult conversations with confidence.


The session will include details of:

  • The difference between destructive and constructive workplace conflict
  • Divergent conflict management styles, and how these influence decision-making processes
  • Key communication skills that help to de-escalate conflict situations
  • The various warning signs and triggers of conflict and how to proactively handle these
  • The skills necessary to effectively resolve organisational conflict
  • Key strategies for managing everyday workplace conflicts

Course Fees

  • Graphite Client €195
  • Non-Client €215

Terms and Conditions

  • Telephone, internet and email bookings will be confirmed only on receipt of payment
  • Remittance should be posted to Graphite HRM
  • Fees are payable in advance
  • Please note that cancellations will incur the following charges:
    • 15 – 28 days prior to workshop 50% of course fees
    • 1 – 14 days 100% of course fees
    • Cancellations greater than 28 days will be refunded in full

The Morrison Hotel
Ormond Quay Lower, Dublin 1

Date: 23/08/2017
Time: 14:00 - 17:00

Contact details

Company registration name : Peninsula Business Services (Ireland) Ltd

Company place of registration : England and Wales

Company registered office address : The Peninsula, Victoria Place, Manchester, M4 4FB

Company registered number : 05445673

Contact telephone number : +353-1-8860351

Email address. :

Book your place at this event

Ticket Type Price Spaces
Client €195.00
Non-Client €215.00

2017 Graphite HRM