This workshop is designed to inform managers and HR professionals on how to respond to a complaint, and what to do to manage the work environment should an investigation take place. This is an emotive time for all parties, and needs to be dealt with in a fair and sensitive manner.
The aims of this half-day interactive workshop are:
- To provide an overview of Employment Equality and Health & Safety legislation and the Codes of Practice as they relate to Bullying and Harassment;
- To gain an understanding of the resolution process;
- Establish a simple methodology for managers to adopt when a complaint is made;
- Investigate the considerations for managers when a formal investigation is in progress;
- Look at recent case law and identify the lessons learnt.
Session Outline:
What is Harassment and Bullying?
The impact of legislation on dignity at work and identification of inappropriate
behaviours in the workplace, including harassment, sexual harassment and
bullying.
Responding to an Allegation
Understanding the options when an allegation is made, the nature of the
complaints procedures and the rights of the parties. The role of the Support
Contact Person.
Managing an Investigation
Understanding the steps in an investigation, and the practical issues which
have to be considered in managing the parties.
Maintaining a respectful environment
Keeping team members focused and re-establishing the organisation's commitment
to dignity at work following an investigation.
This workshop is also available on an in-house basis, and the content can be customised to take account of the organisation's own Bullying and Harassment policies. It is highly participative and will outline the legislation, and address policy and best practice for both managers and employees who are required to handle complaints..
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Client: €325, Non Client: €360